Privacy Policy — 9999 tk
At 9999 tk we take the privacy of every player seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over your data as a player based in Bangladesh.
How 9999 tk Protects Your Privacy
We are committed to handling your personal data with transparency, security, and respect. Here is a quick summary of our key privacy commitments.
All data transmitted between your device and the 9999 tk platform is protected using industry-standard 256-bit SSL encryption. Your personal and financial information is never transmitted in plain text.
9999 tk does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you and is used solely to provide and improve the services you have requested.
You retain the right to access, correct, and request deletion of your personal data at any time. You may also withdraw consent for marketing communications by contacting our support team at any time.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or regulatory reporting obligations.
We use cookies and similar tracking technologies only to operate the platform effectively, remember your preferences, and improve your gaming experience. We do not deploy third-party advertising trackers.
Identity documents submitted during KYC verification are stored in an encrypted, access-controlled environment and are reviewed only by authorised compliance personnel. They are never shared with unauthorised parties.
01 Information We Collect
When you use the 9999 tk platform — whether to register an account, make a deposit, place a wager, or contact our support team — we collect certain personal information about you. We collect only the information that is genuinely necessary to provide you with a safe, functional, and personalised gaming experience. The categories of personal data we collect are described below.
Registration and Account Data
When you create a 9999 tk account, we collect the information you provide directly, including your full name, date of birth, email address, mobile phone number, and the username and password you choose. This information is required to create and maintain your account, verify your identity, and communicate with you about your account activity.
Identity Verification (KYC) Data
In order to comply with our obligations under applicable anti-money laundering and fraud prevention standards, and to verify that all players are aged 18 or above, we may ask you to submit documentary evidence of your identity and address. This may include a copy of your National Identity Card (NID), passport, or other government-issued photo identification, as well as a recent proof-of-address document. KYC documents are processed and stored securely by authorised compliance personnel only.
Financial and Transaction Data
We record details of all deposits, withdrawals, wagers, bonuses, and other financial transactions processed through your 9999 tk account. This includes the transaction amount, date and time, payment method used (such as bKash, Nagad, Rocket, or Upay), and the reference numbers associated with each transaction. We do not store full mobile banking PINs or bank account credentials on our servers.
Technical and Usage Data
When you access the 9999 tk website or mobile interface, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, time spent on each page, and in-session click patterns. This data helps us diagnose technical issues, prevent fraud, and improve platform performance.
Communications Data
If you contact our support team via live chat, email, or WhatsApp, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide. This information is used to resolve your query, train our support staff, and maintain a record of our interactions with you.
Data We Collect from Third Parties
We may receive certain information about you from third-party service providers who assist us in operating the platform. This includes fraud-screening and identity-verification partners, payment processing partners (such as bKash and Nagad gateway providers), and game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe) who may transmit gameplay data back to us for account crediting and dispute resolution purposes.
02 How We Use Your Information
9999 tk uses the personal information we collect for the following purposes. We rely on one or more legitimate legal bases for each use, as described below.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, KYC data | Performance of contract |
| Age and identity verification | KYC documents, date of birth | Legal obligation; protection of minors |
| Processing deposits and withdrawals | Financial and transaction data | Performance of contract |
| Fraud prevention and security monitoring | Technical data, financial data, usage data | Legitimate interest; legal obligation |
| Customer support and dispute resolution | Communications data, account data | Performance of contract; legitimate interest |
| Responsible gaming monitoring | Usage data, financial data, account data | Legal obligation; player protection |
| Personalisation and platform improvement | Usage data, preferences | Legitimate interest |
| Promotional communications (where opted in) | Contact data, gameplay preferences | Consent |
Marketing Communications
With your consent, 9999 tk may send you promotional communications about new games, bonus offers, seasonal promotions (such as Eid special bonuses, BPL cricket promotions, and Pohela Boishakh offers), and platform updates. You may withdraw your consent and opt out of marketing communications at any time by contacting our support team at [email protected]. Opting out of marketing does not affect the delivery of essential account-related communications such as deposit confirmations, withdrawal updates, and security alerts.
03 Sharing and Disclosure of Data
9999 tk does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We share your data with external parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Service Providers and Technology Partners
We engage trusted third-party service providers to help us operate the 9999 tk platform. These include payment gateway processors (bKash, Nagad, Rocket, Upay, and partner banks), game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), identity verification and KYC service providers, cloud hosting and cybersecurity providers, and customer support platform providers. All third-party service providers are bound by contractual obligations to process your data only on our instructions and to maintain appropriate security standards.
Legal and Regulatory Disclosure
We may disclose your personal information to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or legal process. This includes disclosures made in the context of anti-money laundering investigations, fraud investigations, and responses to lawful data access requests. We will notify you of such disclosures where we are legally permitted to do so.
Business Transfers
In the event that 9999 tk undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and of any changes to this Privacy Policy that may result from it, in advance of the transfer taking place wherever possible.
05 Data Security and Retention
9999 tk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices are reviewed and updated regularly to address emerging threats and to align with current industry standards for online gaming platforms.
Technical Security Measures
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- AES-256 encryption at rest for all sensitive personal and financial data stored in our databases.
- Multi-factor authentication for all internal staff access to systems containing personal data.
- Continuous intrusion detection and prevention systems monitoring for suspicious access patterns around the clock.
- Regular penetration testing conducted by independent security specialists to identify and remediate vulnerabilities.
- Segregated access controls ensuring that staff members can only access personal data that is strictly necessary for their specific role.
Data Retention Periods
We retain your personal data for the periods set out below. Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| KYC identity documents | Duration of account + 5 years after closure | Anti-money laundering obligations |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Customer support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and usage logs | 13 months from collection date | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent for compliance purposes |
Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 9999 tk will notify affected players within seventy-two (72) hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps we are taking to address it. We maintain an incident response plan that is tested regularly to ensure our team can respond promptly and effectively.
06 Your Privacy Rights
As a player at 9999 tk, you have a number of important rights in relation to your personal data. We are committed to upholding these rights and to responding to any requests you make in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request.
Right of Access
You have the right to request a copy of all personal data that 9999 tk holds about you. We will provide you with a structured summary of your data within thirty (30) days of receiving your verified request, free of charge. For repeated or manifestly unfounded requests, we reserve the right to charge a reasonable administrative fee.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most account details (such as your email address and phone number) directly through the account settings section of the 9999 tk platform. For corrections to identity documents or other sensitive records, please contact our support team.
Right to Erasure
You may request the deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent and no other legal basis applies. Please note that this right is subject to overriding legal obligations — for example, we are required by applicable financial regulations to retain transaction records for a defined period and cannot delete them on request during that retention window.
Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved, or where you have objected to processing based on legitimate interests and we are considering your objection.
Right to Object
Where we process your personal data based on our legitimate interests (for example, for fraud prevention or platform improvement analytics), you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
Right to Withdraw Consent
Where we process your data based on your consent — for example, sending you promotional communications about 9999 tk bonuses and game promotions — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, contact [email protected].
07 Third-Party Services and Links
The 9999 tk platform integrates third-party game software and payment services in order to deliver the full range of casino, sports betting, and live dealer products available to our players. When you interact with these integrated services, certain data may be processed by the relevant third-party provider in accordance with their own privacy policies. The key third-party categories operating within the 9999 tk environment are described below.
Game Software Providers
Games available on 9999 tk are powered by licensed software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. When you launch a game, your session token and anonymised player identifier are shared with the relevant game provider solely to authenticate your session and return game results to your account. These providers operate under their own data processing agreements and are bound by confidentiality obligations.
Payment Service Providers
Deposits and withdrawals are processed through payment gateway partners including bKash, Nagad, Rocket, and Upay. When you initiate a payment, the transaction data necessary to complete the payment (such as the transaction amount, reference number, and your registered mobile number) is shared with the relevant payment provider. 9999 tk does not receive or store your full mobile banking PIN or account password at any point in this process.
No External Links Policy
The 9999 tk website does not contain links to external third-party websites for advertising or affiliate purposes. All navigation links on the platform lead exclusively to pages within the 9999 tk domain. If you navigate to any external website through means other than our official platform, 9999 tk is not responsible for the privacy practices of that website, and this Privacy Policy does not apply to any data collected by external sites.
08 Changes to This Privacy Policy
9999 tk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most current version of the Privacy Policy is always available on this page at https://9999-tk.com/privacy-policy, and the "Last Reviewed" date at the top of this page is updated whenever changes are made.
Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify you by email to the address registered on your 9999 tk account at least fourteen (14) days before the changes take effect. For minor clarifications or corrections that do not affect your rights or our core data processing practices, we may update the policy without advance individual notification, though the updated date will always be reflected on this page.
Your continued use of the 9999 tk platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you should contact our support team to discuss your options, including account closure and data deletion where applicable.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 9999 tk processes your personal data, please contact our dedicated privacy team using the details below. We aim to acknowledge all privacy-related enquiries within twenty-four (24) hours and to provide a full response within thirty (30) days.
- Email: [email protected] (subject line: "Privacy Enquiry")
- Live Chat: Available 24/7 through the 9999 tk platform
- WhatsApp Support: Available 09:00 – 22:00 BST
- Response Time: Within 4 hours for urgent account security matters; within 30 days for formal privacy rights requests
Ready to Play at 9999 tk?
Now that you understand how we protect your data, explore everything 9999 tk has to offer — from live cricket betting and premium slots to exciting table games. Your privacy is always our priority.